Customer service, the keystone of corporate success, is nearly non-existant in all industries.
My business gets more customers every year because we not only service them but respect them as well.
Amazing how far you can get by using the words "sir" and "ma'am." And giving Lindt chocolates to receptionists when you visit a company doesn't hurt either.
People can say what they will about Wal-Mart, but how many companies have a person at the door welcoming you to their store when you walk through their doors?
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Tell me about it. Mr. Trisham and I went to a car dealership to look at a new model he was interested in. There was no one on the lot, and only one person inside, who was on the phone and paid no attention to us. We left after walking around the building and lot, never seeing another soul.