at the risk of coming across as a complete ignoramous, are you saying your hosting site would make changes to the site (ie rewriting text, adding a photo, etc)? We left a larger company that handled all of this and now that we’re a boutique firm and doing it on our own, I’m swimming blind.
No, they are DYI. When there was a problem with a technical issue, ie: dns issues, they were able to solve quickly.