A factory reset does wonders in cases like this. Google your tv make/model and see how to factory reset. It should be easy from there on out. You will lose any bookmarks other installs on the TV, but you don’t sound all that tech savvy so prob not an issue.
Cable box. Modem. Smart tv. Dumb operator. Somebody is going to make a fortune on all in one. One remote. Plug and play.
Cable box. Modem. Smart tv. Dumb operator. Somebody is going to make a fortune on all in one. One remote. Plug and play.
I had been following all the prompts on the pages that said there was no connection (one click was "reset device) which didn't work and I never thought to just go look for another page.
Everything's alright with the world now .... she is enjoying "Girl In The Woods" (her favorite) on youtube as we speak.
I'm going back to bed where I was before she panicked and woke me up to "fix the TV"
Thank you one and all for your assistance.