A good while ago I worked a second job at a Lands’ End outlet store. Lands’ End has a very lenient return policy. One day a woman walks in and returns a pair shoes almost completely worn to the bone. She said the shoes didn’t meet her expectations. She got a full refund.
In my opinion, that was fraudulent. We all know there are people who will abuse the system to their financial and personal benefit and try to get over on retailers. Unfortunately, sometimes innocent people get caught up in a retailer’s effort to protect themselves and hopefully a good customer service department can sort through that.
Depends. If a store has a policy that says lifetime guarantee, then, technically, it’s gotta be good forever. I have a beautiful Land’s End wool blazer I bought at a thrift store, that is still in perfect condition, and it was old when I got it, and I’ve had it for 20 years. They used to make things that lasted, like that. And for every pair of run-down shoes returned, I’ll bet they sold millions of items that have never been returned. And their prices reflected the quality, so I doubt it hurt their bottom line. Sears used to guarantee their boys jeans would not wear out at the knees, or they’d replace it, no questions asked. I’m sure people bought those at garage sales, and, since they’d probably been handed down half a dozen times, they eventually WOULD wear through the knees, and people would go back and get a free pair. Technically, they were not doing anything wrong -— there was no rule that you had to be the original owner. I, personally, couldn’t have done that.