That’s the ultimate question isn’t it? It’s easy to say Apple sucks, it’s an evil company etc (which believe me I don’t completely disagree with such assertions), but what’s better?
Samsung that sells exploding batteries?
Google that sells/maintains an OS that can’t be/isn’t updated regularly across the myriad of third party devices that run it? And it’s own phone that won’t receive updates a year past the purchase date?
Windows/Microsoft that can’t make a smartphone that can run any app?
Ultimately I’ve become convinced that if I’m going to use a smartphone (and I’m so dependent on it now it’s not feasible to believe otherwise) I’m going to have to keep using Apple. Mainly for security concerns.
But I sure as heck don’t like it, not one bit, believe me. I had the worst experience earlier this year with AppleCare Plus, the “Genius” Bar and their phone tech service. An experience so bad it would make your toes curl. But no one can beat an iPhone (that works). Just pray it never breaks down that’s all I can say. Cuz you’ll be screwed trust me.
Used to be back in the Jobs days that an email to Steve would resolve the issue quickly - usually with a brand new product, even if the problem was with an older version, ie old iMac would be replaced with the latest current iMac, same for iPhones.
Does that still work today with Cook? Don’t know as I haven’t heard any stories yet.
Care to share the details? My 6S stopped working so I went to the local Genius Bar. They couldn't fix it so they gave me a new one (under AppleCare). No fuss, no muss.