Verizon is the same way. I have only internet and phone. I don’t want cable TV. My bill went from $65 to $120. I called and after the stupid auto attendant garbage I get to a young lady who told me that the promo deal is $80 a month. Great, I’ll take it.
But, in order to get it, I need to cancel my service. Someone will come out and take my router and in about two weeks, come back and re-install it.
“Well, isn’t that just a little bit stupid?” I asked.
I finally got a manager who hooked me for $90 a month.
Yesterday, I called back and got an automated survey with my chance to tell them my opinion.
“I’m not impressed with your service, but I absolutely hate having my intelligence insulted by having to talk to a dumb robot instead of a human being who can actually answer my actual question instead of your programed answer. Try treating your customers like customers and having real live humans do their jobs and answer the phone.”
Well, they asked.
I doubt anyone there cares what your opinion is. They just want to make you feel that they do. It's sort of like all those bulk mailings from the RNC telling me how they want my opinion on the issues (and BTW, a donation).
ML/NJ