Your problem appears to be people acting as though robots, and not robots themselves.
True, and even more, as companies discovered they could automate things they decided it was OK to lower the standard of quality as well, since the savings were so huge. So if the automated phone tree or DVD you’re told to watch covers 90% of customers, they decided that was OK because they saved a fortune by not having to cater to the needs of that last 10%.
There already is resistance and a return to old ways. We each vote with our wallets, and if want to speed it up, we know what to do.