Which antivirus programs missed Cryptowall?
Norton and Mcafee. The problem is how it enters the computer. We suspect it came from one of her employers emails since she was pretty careful about opening attachments from people she didn’t know. She also used Skipe, but I don’t know how that would have affected it, but it was running in the background most of the time.
We talked to a local firm about trying to recover her files. It would be $400 to analyse, with no promise of fixing it. The ultimate cost could have run into the thousands. We checked out another firm and the fee was similar. We’re running WebRoot now, on a new computer. We’re also backing her files up at least a couple of times a week on external drives.