[ChildOfThe60s]

Sometime grudges are good things. Verizon jerked me around for years on a DSL problem so I left. Got a smaller commercial ISP who was 10 times better CS and within a short time found and fixed the problem that Verizon refused to do.

Then Verizon kept calling to get me back. I said never. And I meant it.

[BlueLancer]

Mine was with DirecTV. I purchased one of the first dishes that they brought out and was a customer of theirs for well on 10 years when DVRs came out. At some point after that, DirecTV started offering free DVRs to new customers. So I contacted them and told them that I had been a loyal customer for over 10 years and could I also have a free DVR. They told me "No," that this was only for new customers.

We changed to DISH the next day and I truly love to confront DirecTV salespeople who prowl the Wal-Mart drumming up business.