“The head of Carl’s Jr knows the headaches of dealing with human workers especially in a state like CA where lots of Carl’s Jr. are located.”
The founder of Carl’s Jr used to pay his cooks very well, which oddly enough was returned in loyalty and pride in their job. When Carl lost control of his company and this new crew took over they fired cooks and drivers who had been with Carl for decades. If you treat people like they are disposable you get what you pay for.
Before Carl died the burgers actually tasted char-broiled and were the best of the major chains.
Soon after I noticed a definite decrease in quality. The burgers are more rubbery and tasteless than before.
The Carl's near us somehow got a Zagat rating, but it is definitely not deserved.