[Huntress]

What did your friend say in the feedback?

[Kipp]

I agree, start a new account. New bank account, screen name. The fraudulent buyers do this all the time.

It's not that easy. You also need a new address, new paypal acct, new IP address, etc.

There's a weekly chat with eBay staff from 1-2 (Pacific time). He could try posting about his issue there. I'm surprised that violation would result in a permanent suspension.