I recall one incident when the VA wanted us to send 92 year old WWII vet who was in D day on a 100 mile trek to a Denver VA for a series of tests and treatment on a tough wintry day.
We just treated him and ate the bills since the VA rejected them for no prior Approval.
Now that is heartbreaking to read. I’m in agreement with you, everyone I have spoken to in person or by phone, has been as incompetent as the one before.
I thought the idiots who run any arm of the welfare state were horrid, and they are, but these VA employees are void of an ounce of decency.
(The welfare gig was in helping my sister who had worked 3 jobs her entire life and run into major health problems. Getting her the assistance she qualified for was a damn joke.)