It shows it on Windows 8.1 but not on Windows 10. Do I need to update the firmware?
Can’t say for sure. This is why I wait several months before upgrading a system. By that time the problems are resolved.
I would dig into the WD and Windows 10 support pages and see if they report a solution for USB port problems on Win 10 machines. You may have to reinstall win10 again in order to track down your problem.