What an expensive mistake, on both sides. It’s easy for me to armchair quarterback now, after the fact, but he should have paid $100. and had the Comcast man come out first, before the home sale was completed. To be fair, Wifi and other communication systems are still relatively new to us, meaning they have been in heavy public use for less than 25 years. There are going to be lessons yet to be learned.
Not even a good employee can keep up with all technologic changes. Maybe they really thought he could be connected.
When I move next I'll put a broadband requirement in the contract along with a test for it as part of the inspection requirements right after the termite inspection.