New Homeowner Has To Sell House Because Of Comcast’s Incompetence, Lack Of Competition

The Consumerist ^ | March 25, 2015 | Chris Morran

[Timber Rattler]

Only months after moving into his new home in Washington state, Consumerist reader Seth is already looking to sell his house. He didn’t lose his job or discover that the property is haunted. No, Seth can’t stay much longer because no one can provide broadband service to his address; even though Comcast and CenturyLink both misled him into thinking he’d be connected to their networks and in spite of the fact that his county runs a high-speed fiberoptic network that goes very near to his property.

Like an increasing number of Americans, Seth works from home, meaning that it’s vital that he have a reliable high-speed Internet connection at all times. That’s why before he even put an offer on the house in Kitsap County, WA, he contacted Comcast to confirm that he could get service to his potential new address.

According to Seth, who has kept a detailed timeline of events, one Comcast sales rep even said that a previous resident at this address had been a Comcast customer. Seth says he tried to get it in writing that the house was serviceable, but Comcast said they simply do not do that.

Then, on Jan. 31, a Comcast tech came out to perform what should have been a quick installation, only to find that there was no cable infrastructure leading to Seth’s property. Thus began a months-long saga of pointless appointments before Seth ultimately hit a dead end last week.

[Mister Da]

Comcast sux until you have Mediacom. Then, Comcast sux less. I’m guessing the installers/techies at Mediacom were fired from Comcast for incompetence.

[Shimmer1]

That’s the truth!

[moehoward]

"Comcast...one of the worst companies ever created. Period. " <---What he said.