>> they questioned how workers such as baristas, many of them young adults who are not trained to navigate such difficult conversations, would manage.
Simple. They will act like most Millennials: with smugness, and that air of intellectual superiority that you get from a lifetime spent in school but not quite paying your own bills yet.
I think the answer lies here. The first lecture I get from a Young Liberal will result in an answer along these lines: "If you're such an expert in race relations, how come you aren't running a non-profit instead of serving me coffee to pay off your worthless Gender Studies degree?"
Nothing like an underemployed liberal arts barista lecturing you about race relations while pouring you your overpriced cup of burned s***.