-— But if this were a gov operation, this would be the norm. -—
That’s worth remembering
The trains in Boston are still not running on time Some lines are running at 50%
On my line, no express trains are running, and won’t be running until 4/1 So for two months, I’ve lost one hour per day, or AT LEAST 40 hours of time Many days were much worse
The MBTA announced that they will give commuter rail passengers a 15% discount on the May monthly pass
How’s that for valuing customers?
But there are plenty of apologists for the MBTA, saying that they need the money to make repairs
They’d crucify a company that did the same thing
I was at a Choice Hotel two nights ago. I mentioned to the girl at the counter that the toilet needed a new valve because it kept refilling overnight and that the shower drain was just a bit slow and probably due for a cleanout.
She gave me a 10% discount, that I didn’t ask for and by the time I got back to my room, there was already a maintenance guy checking it out.
Private enterprise vs. government
Ain't it the truth.....not defending Southwest in this situation, sounds like an off shoot of their not having assigned seats, and then a bungled response perhaps. But again, this is SOP for government agencies. Wonder if that TV station will do a feature on any of that.....