The guy is a complete total jerk. But then, what do you expect from Harvard? A president?
Hey! Thurston Howell III was from Harvard!
I disagree. I have seen the exact same thing in a Chinese restaurant near me. “We are just a mom and pop business” is no excuse for screwing customers out of thousands of dollars every week, especially as they know they have been doing so for “quite some time”. I think it’s deliberate, and I’m glad someone is calling them out on it. If anyone is being an arrogant a-hole here it’s the owner. He should have sent him the 12 bucks, fixed the website and offered a free meal.
i am sure he mentioned he graduated from Harvard in the first one or two sentences arguing with the restaurant.
Or a Gruber.