“odds are you’ll be ordering it from a kiosk.”
Recently, Taco Bell released their iPhone app. I can now order before I head out to TB, even repeating orders I’ve done before. Once there it pops up and I tap the “picking up inside/outside” button and wait. The staff is amused by the new ordering method and even knows me by name now.
...but now there isn’t anyone constantly staffing the register (which is surrounded with “use our new app!” signs). I can see the jobs evaporating already. Not a lot, not fast, but a definite decline.
Panera, Moe’s, Chipotle, and others are doing the same. They’ve solved the “kiosk” issues by realizing customers already have the kiosk in their pockets. Walk in, pick up, reduced staff interaction. No more bored people standing in line, no more stalling on trying to get an order right, no more fiddling with cash or plastic.
That’s what I love about ordering from Domino’s. Order online, then drive thru and my pizza is right there waiting.