Debit cards get “skimmed” all the time, not to mention security breaches like the ones at Target and Home Depot.
Most likely she will get her money back, but they should issue a new debit/credit card as well.
The bank said she would get her money back in a few days and they issued you her a new temporary card and will send her a new one. However, if it has happened once, it can happen again - and again. There must be ways to stop this. I have heard about all the security breaches, etc. but never paid much attention until it hit home. Now I am furious and realizing how wide-spread it is. And it is frustrating to see it getting worse, not better, and that criminals continue to get away with it.