Posted on 09/24/2014 3:23:12 PM PDT by entropy12
The Philippines' booming outsourcing industry now employs a million people after growing almost tenfold in just over a decade, the industry association said Wednesday.
Widely considered as second only to India, Philippine outsourcing is expected to earn $18 billion this year, said the IT and Business Process Association Philippines.
(Excerpt) Read more at finance.yahoo.com ...
Democrats were instrumental in supporting legislation that outsourced our clothing industry to the Philippines.
Just call eBay customer support
What legislation was that?
I think it was that thing called NAFTA Clinton signed ...
My wife and I tried to pay off a Dell Financial $726.18 account balance through her CU and Dell didn't credit it to the right account. After 8 weeks of dealing with brain damage with Dell's Philippines call center and getting no resolution I decided to take a different route...
I decided to blow up Michael Dell's Twitter account...THE NEXT DAY I had an executive out of their Austin, TX office call me and personally handle the problem...
Philipinos are Christians. This is good news.
They are taking over the medical transcription industry as well....second only to India. There are still MT jobs available, of course, but at the same wages we were making 20 years ago.
Dell's call center is in the Philippines now? I own a couple of Dells and talked with their call enter in India a few times. Haven't had need to call them for a couple of years or longer.
Dell has been in The Philippines for at least 10 years-—and also in India.
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Their IT people are also very good.
In Japan we get to talk to Chinese who speak almost flawless Japanese .
Out of curiosity, are they mainlanders or Taiwanese?
And I’ll bet HR keeps its files in Manila folders.
I've owned Dells since about 2000, and have called about technical and order questions, but have never connected with the Philippine call center. Maybe the southeastern US is routed to India, or I've just always been routed to India by chance.
I’m in the Northeast-—I had an ongoing problem and always got India-—then I demanded an escalation and got The Philippines several times.
.
Maybe the languages are close, or the Chinese are very well educated in languages, but I haven't come across any flawless English at non-US call centers.
When I had my first Dell in 2000, my first few calls for technical help were handled by Americans in the US. Learned a lot from a couple of them because communication was so easy and they were very knowledgeable.
The only serious problem I had with Windows Vista was that when my hard drive went bad and I installed a new one, the original Vista CD’s I had from Microsoft would not work. It kept saying the product code was not correct!
After a hundred calls to Microsoft, none of which solved the problem, their US office finally transferred me to their guru’s in India. Those Indians installed Vista on my computer remotely via internet and gave me a new set of authorized code numbers to authenticate my software. My software is working without a problem. Those guys in India were the best I have ever come across, in terms of knowledge of Microsoft software.
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