Employees that sincerely smile at the customer when they place an order.
And say, “my pleasure”. Beats the hell out of “No problem”, which is what you get from most wait staff in restaurants. Well, damn straight it’s no problem, Sparky - it’s what they PAY you for!
And stay off my lawn!
From my trips to both KFC and CFA, I noticed that a KFC seem to run their stores perpetually understaffed, hence one reason for the customer service issues. I can’t blame the employees for the problems they causes.
CFA seems to give a employee(s) a specific task to do, enough to keep the busy bit it overworked. It shows in the service you receive