Doesn’t matter—he should have gone up the chain of command. If the manager wasn’t answering his phone, call the manager’s manager instead.
“If the manager wasn’t answering his phone, call the manager’s manager instead.”
Show do you know the manager said never to do that? I’ve known managers to try to get away with that crap. How do you know the employee was even privileged to have the next manager’s number? Most employees do not.