BBC has an article with the shopowner’s response:
Oprah Winfrey ‘racism row’ a ‘misunderstanding’
BBC News ^ | 8-9-13
http://freerepublic.com/focus/f-news/3052835/posts
Speaking to US TV show Entertainment Tonight, she said: “I go into a store and I say to the woman, ‘Excuse me, may I see the bag right above your head?’ and she says to me, ‘No. It’s too expensive.’”
well heres the CLUE:
‘Excuse me, may I see the bag right above your head?’
;-} The clerk thought Orca was for some Strange Reason demanding the saleswoman hold the bag over her head