“Notice the total bill is $34.93. So it’s not like the server had a table of 6 or more.”
“The customer’s bill had included an automatic tip of 18% because, according to Chelsea, it had been part of a table of 20. “It’s a plainly stated Applebee’s policy, and it is company policy for parties over eight. I cannot control the auto-gratuity at all; it’s done by the computer that the orders are put into, and the gratuity is not determined by the bill, but by the size of the party.”
Good catch.
I missed that part. So yes... The 18 percent surcharge is justified.