"Dude, you shoulda got an iPad."
Are you logged in?? Seriously, if its a Dell, its a motherboard. Should get $65 on craigslist.. same happened to me.. Dell laptops are POS and customer service is to “Bob” in India..
Is that Peggy's sister?
Dell laptops I have done well with and out of the hundreds I put in place for SC DSS last year, maybe a dozen had problems, mostly a bad image but a few had legitimate bad boards or damage from shipping/handling.
My last laptop was a $30 Dell D810 that I swapped out the optical drive for and it gave me 2 years of solid service. I wiped it and gave it to a computerless friend of mine. Last I heard it was still going.
It is HP/Compaqs to be very wary of.