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The Anti-Walmart: The Secret Sauce of Wegmans Is People
The Atlantic ^ | MAR 23 2012 | DAVID ROHDE

Posted on 03/27/2012 5:47:33 AM PDT by seton89

ROCHESTER, N.Y. - Cashiers are barred from interacting with customers until they have completed 40 hours of training. Hundreds of staffers are sent on trips around the U.S. and world to become experts in their products. The company has no mandatory retirement age and has never laid off workers. All profits are reinvested in the company or shared with employees. A doomed Internet startup? Occupy Wall Street fantasy? Bankrupt retailer recently purchased by Walmart?

No, a $6.2 billion-a-year, 79-store-supermarket chain with cult-like loyalty among its customers. Wegmans, which operates its 79 stores in New York, Pennsylvania and four other East Coast states, shows that a business can generously train its workforce and profit handsomely.

(Excerpt) Read more at theatlantic.com ...


TOPICS: Food
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To: OldMissileer
I was really young at the time but the place was a wonderland for a little kid back then.

I'm 48 now but remember when the place was being built next to I-94. They used to have a big play cage in the back of the store.
41 posted on 03/27/2012 9:08:11 AM PDT by cripplecreek (What does it profit a man if he gains the whole world but loses his soul?)
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To: bonfire
Here in NE Ohio we have Giant Eagle, Giant Eagle OR Giant Eagle. Closest Wegman’s is in Erie, PA. Wish they would open a store a few miles west in Ohio.

They've expanded to the entire state of Pennsylvania except Pittsburgh, headquarters of Giant Eagle. I don't know what it is they fear about GE but there are very few markets where they overlap.

Of course, Tops tried to attack GE in the Cleveland market and ended up selling off all their Ohio stores.

42 posted on 03/27/2012 9:14:33 AM PDT by Dan Nunn (Support the NRA!)
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To: seton89

A Wegman’s recently opened up about 30 minutes from me.I’ve yet to pay a visit but I *am* tempted.I’m trying to resist the temptation because several doctors have strongly advised me to lose 30 pounds.


43 posted on 03/27/2012 10:47:56 AM PDT by Gay State Conservative (Jimmy Carter Is No Longer The Worst President To Have Served In My Lifetime.)
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To: Redleg Duke
I wish they would build one up here in southern New Hampshire!

Did you know that one just opened up in Northborough,MA? True,it's not just down the street from Nashua/Salem but a little while on 495 and you're there.

44 posted on 03/27/2012 10:50:49 AM PDT by Gay State Conservative (Jimmy Carter Is No Longer The Worst President To Have Served In My Lifetime.)
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To: muir_redwoods
There is one in Northboro Massachusetts, thirty miles away from me in CT and we still go there once a month or so. What part(s) of CT are 30 miles from Northborough? I live west of Boston and it's at least 30 miles from *me*! ;-)
45 posted on 03/27/2012 10:58:49 AM PDT by Gay State Conservative (Jimmy Carter Is No Longer The Worst President To Have Served In My Lifetime.)
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To: Gay State Conservative

I’m about 6-8 miles from the MA line near Sturbridge.

Guess where I buy gas!!


46 posted on 03/27/2012 12:14:19 PM PDT by muir_redwoods (No wonder this administration favors abortion; everything they have done is an abortion)
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To: Revelation 911
Since son Danny has taken over , in my opinion, Wegmans has declined in quality. Plus, Danny's recent statement regarding the ground beef mess doesn't sit well with me.

Customer comments concerning Danny Wegman's statement on the ground beef story.

Wegmans has been in my area for over 30 years. There are 2 stores within 20 miles of me. I'm not a huge fan. In my opinion, there is too much "expensive food snobbery", if you get my drift.

47 posted on 03/27/2012 4:15:47 PM PDT by lysie
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To: Dan Nunn
They've expanded to the entire state of Pennsylvania except Pittsburgh, headquarters of Giant Eagle.

Not where I am in South Central PA and nearest Wegmans to me is actually in Hunt Valley MD, right across the street from where I used to work. Pretty much all there is near me are Giant (not Giant Eagle) and Weis and one pitiful Food Lion that’s just down right scary. I work in small town in Lancaster County and the Weis nearby actually has special parking spaces for buggies.

I miss the Wegmans. It’s not a store I shopped at all the time but I loved their salad and hot foods bars. Great place to stop and get lunch or even meet for dinner with a friend after work as the Hunt Valley store had a very nice upstairs dining area.

Wegmans prices for “regular” groceries are not too bad but they get you with all the really cool stuff like the massive cheese department and the prepared foods and the specialty meats and seafood.

48 posted on 03/27/2012 4:37:11 PM PDT by MD Expat in PA
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To: lysie
Plus, Danny's recent statement regarding the ground beef mess doesn't sit well with me.

Why? I actually loved Danny Wegman's statement on ground beef. It is 100% correct and refreshingly honest - there is nothing wrong with Lean Finely Textured Beef, aka "pink slime," until some stupid social media brouhaha developed in the last 30 days. Here's his statement, emphasis mine:

We’ve made a decision to stop selling ground beef that contains Lean Finely Textured Beef. Having grown up in the meat business, we have always been proud of our ground beef and eat it ourselves. Because of the sensationalism of this issue it has become a concern for our customers. Every decision we make is with our customers in mind. Our commitment remains the same. We will continue to source the best quality ground beef, now without lean finely textured beef.

49 posted on 03/28/2012 5:19:49 AM PDT by Dan Nunn (Support the NRA!)
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To: lysie
there is too much "expensive food snobbery", if you get my drift.

exactly - and its also interesting to see that in blue collar areas the customer is required to scale up their own produce and print a price sticker - in affluent areas it doesnt happen......

50 posted on 03/28/2012 7:26:37 AM PDT by Revelation 911 (How many 100's of 1000's of our servicemen died so we would never bow to a king?" -freeper pnh102)
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To: bonfire

What? You’ve never been to Heinen’s?


51 posted on 03/28/2012 7:43:35 AM PDT by Eepsy
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