[deoetdoctrinae]

I can post the entire contents of the messages if that will help decipher what is going on. Your help would be GREATLY appreciated.

[mylife]

Kill it with fire!

[Organic Panic]

Hold the button down until it turns off. This is usually about 10 seconds.

IF it is a newer laptop there is a tiny button hidden which you have to do this. The “Big” off button only does a minor shut down.

UNplug your internet cord or find the switch that shuts the computer in to airplane mode if there is one.

What model is it?

One of those should get you to do a hard power off.

It doesn’t sound like it is a ransom wear attack. It’s just a phony warning that took care of a vulnerability and they want you to call in to some Indian scam factory.

[Zathras]

Pulling the Battery will give you a hard powerdown.
I had a laptop that would go funny sometimes.
This was the only fix.

[Wyrd bið ful aræd]

A hard reset, followed by a scan using any reputable anti-virus, *should* fix it.

[wally_bert]

http://pcsupport.about.com/od/system-security/tp/free-bootable-antivirus-software.htm

[The Louiswu]

Take it to a good local computer shop and they will be able to give it a good cleaning. You’ll be safe and be helping the local economy

[rockrr]

The message suggests to me virus or malware. I would get a copy of Malwarebytes (preferably using a different computer) and scan your system.

[Viking2002]

Bangalore Bob strikes again. It may or may not be in your browser temp cache (likely is). First advice: stay off porn and click-bait sites. Second: download and run JetClean, Junkware Removal Tool, and AdwCleaner. Reboot. It's gone. One tidbit - before you kick off AdwCleaner, click on the Options dropdown, and unselect 'clear DNS cache'. It's notorious for jacking up your network settings. Trust me, I've been doing this for a paycheck for years.

[FreedomOfExpression]

After the power is off, you need to find a way to boot it into safe/recovery mode.
Some sites say that holding down the F8 key or the shift + F8 key immediately when powering on the machine will work while booting, other sites say the boot sequence is too fast for these to work.
If you have a recovery disc, you may have to use it.

Also, if your normal Windows shutdown options are available (not likely), you can hold down the shift key while clicking on restart.

[Ruy Dias de Bivar]

Pull the power cord, pop out the battery for about ten seconds see if it powers down then.

[KeyLargo]

Malware?

[Innovative]

I am in no way a computer expert, but I think something like Norton security program may help.

I would suggest downloading it to your non-infected computer. Then disconnect your laptop from the internet, move and install Norton security and run it, hope it finds and deactivated the virus.

Of course, computer experts around here may well have more effective methods. I will keep reading — it is good to know because one never knows what can happen.

[Georgia Girl 2]

Just hold down the power button til it turns off then leave it off til the next day. It should be fine. I had the same thing happen. I just turned it off and it was fine the next day. My mom had the same this g happen. We have Toshibas.

[ConservativeMind]

This is malware. Do not call that number.

This will help fix it:

https://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_scanning/windows-defender-error-code-0x80016cfa-wants-me-to/473b163f-da88-46cd-aedc-3bcc7a5e0671

It is Microsoft’s website Q&A area.

[Abby4116]

o, that's a scam. Don't call that number.

See: https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

You can use the Task Manager to close your browser: How to Use the New Task Manager in Windows 8 or 10

After a reboot the pop-up should be gone.

If not, please follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

link

This is from Microsoft Community boards.

board

[60Gunner]

Pull the battery?

[smokingfrog]

Time to call tech support.

Can you do a system restore in safe mode?

[r_barton]

If you have an old laptop sitting around, turn it into a Chromebook for free. I had an old Dell Inspiron 1545 that I had upgraded the hardware to a Core Two Duo T9500 with 8gb memory and a 120gb SSD hard drive. Upgraded it to a Chromebook with free software at the link below and I am very pleased. Runs really fast. Soon will also run android apps when Google releases an update.

Neverware - CloudReady Chromebook software for USB stick
http://www.neverware.com/#introtext-3

[Chickensoup]

I had that happen yesterday. I kicked it down pulled the battery let it sit and then powered back up.

[Afterguard]

Nuke it from space. It’s the only way to be sure.