One of them is already suing Bloomingdales for wage discrimination.
The weak schmucks at Avis are not going to fire her, OUTRAGEOUS!!
I did see that. I do believe, had that customer service person been me, my arse would have been canned. No retraining. The entire episode is odd. Odd that after he called and presented his passport they refused to rent a car to them. If I had truly messed up, I would have been more than happy to apologize profusely and get a car ASAP.
This couple did AVIS a big favor to get their act together on policy and documents. (the Israeli couple)