Someone with some sense and they did admit the customer was right, in a kumbaya way. It took too long and a lot of people won’t forget that on their official FB page they attacked a customer. (I know they spoke to the media, but I still think that the couple did AVIS a favor. They should have a policy that is company-wide on documentation required.)
The thing is, this Israeli had been renting from this office for weeks, and just prior rented okay, then all of a sudden?