I didn’t hear her say that either.
But her tone and demeanor was rude and condescending.
The lady needs to be more careful. Usually, what goes around comes around.
She was clear, to the point and polite the way bureaucrats are, telling him that she has proof the meds were delivered and would talk to the dr about having them reordered. In the meantime she would make sure the other meds were reordered.
There are many people sharing prescriptions these days, so this is precautionary.
I didn’t see any problem here.