While I would agree that BOA is awful, they now hold the mortgage on our house, after we left Wells Fargo over a problem with them over charging fees on our mortgages for years. We were doing a refi and had a dispute with Wells Fargo, that they refused to settle. So, a friend contacted B of A and we had our refi in four days, with a lower payment even though the rate was slightly higher.
We actually hate B of A more than Wells Fargo, but the mortgage isn’t much and they served our purpose this time. Meanwhile we had thousands of dollars refunded from Wells Fargo in the law suit settlement. I have always wondered if the corrupt mortgage agents at Wells Fargo suffered any consequences.
BOA was worse with me. I was so happy when I could pay off my mortgage to them early knowing I would NEVER do business with them again.
The banksters at Wells Fargo never really suffered any real consequence personally. The big wigs always get away.