Yes, these guys were barely skilled at what they were doing.
There are no pumps for "big rigs" at that little Byers Sinclair filling station. The 9News website has a picture of the Byers Sinclair station, at
http://www.9news.com/storyfull.asp?id=11281. This small-town gas station looks at least 30 years old, with perhaps one island of 1970's-era pumps -- only one pumps diesel, I'd guess.
And yes, this skill-gap pattern seems to fit the modus operandi of the 9/11 hijackers as well as Moussouwi, the "horizontal flier."