Their instore employees were rude, showed no interest in their job or helping the customer, and when asked questions never had an answer. Not to mention that they regularly only had 2 cash out lines open and 20 closed and those working the registers had were more interested in talking to the cashier next to them about the party last night, their new nails, their new dye job, or what they were gonna do tonight than they were in getting the customer rang up and out in a timely matter.
Their service level sucked and people voted with their wallets for Walmart and Target.