We're not Japan. The CEO won't commit Hara kiri over this.,
It SW fixes the scheduling problem and throws around some refunds and discounts, they'll get their business back.
That might get me to bite.
It SW fixes the scheduling problem and throws around some refunds and discounts, they’ll get their business back.
Yeah, no. I had a family member stuck in this mess. SWA was totally unprepared for this. It was a total meltdown of all systems. Finally on the 4th day of this fiasco a SWA agent just called them, refunded tickets and told them to FO. SWA ruined the holiday plans of millions. A lot of customers are going to fire SWA for good. Guaranteed.