I always special order. I’ve come to expect it is messed up 1/3 of the time.
I, of course, have never made an error. LOL
I figure, where humans are involved, errors happen.
With computers, they happen much, much, much faster. Especially if you told it the wrong thing...
Funny thing my daughter Katie only wants Ranch dipping sauce for her chicken nuggets. McDonalds doesn't pre-package ranch sauce here, so they have to squeeze some from their ranch bottle into some sort of cup. They NEVER remember to do it when doing the drive thru. I have me and 4 kids in the car trying to order at a drive thru - sometimes it is just easier to go inside - and use the new kiosks. LOL.