United’s own ToS didn’t allow them to kick Dao off at that point. Why people are so eager to defend United for their mistreatment of this passenger is beyond me
This is about norms of behavior and Dao stepped over the line IMO. I mean the way he is clutching on to the armrest like a 2 year old. It was ridiculous. It is one of the craziest things I’ve seen a grown man do. There is just something really wrong here with his behavior.