More succinctly could have been better directed in saying “You only get one chance to make a first impression.”
If her service was bad, then that is another issue. They could also have asked for a different server and let the management know why. But they did not handle it to be a learning moment, other than to make the server a victim.
This article is there to incite two trendy matters: the first is the “need” for expanded equal rights, more appropriately should be called extra rights. The second is the minimum wage expansions. The first item should be DOA. The second is dispensed with the following question: what is a fair minimum wage in your eyes? When you get an answer, simply ask why not twice that?