"I think I ended the e-mail with 'Is there some policy or something you can do?' because I am not trying to be on the government dole or anything," she says. "I'm trying to help myself. But, I'm drowning."
Get out of the water, dummy.
IOW, business owner Valerie couldn’t be bothered to lock her son’s tuition into an account when he was younger. Guessing sonny boy couldn’t be bothered to apply for scholarships or get a part time job while in college instead of running up the bill.