That is not true. My son has worked for them for nearly 4 years now. Everyone he works with works 40+ hours a week, without coaching. In fact, one of his coworkers was getting coaching for not getting 40 hours a week.
Well, they’ve changed their policy then. I was an unloader at a Knoxville store in the late 1990s, and if we ever went over the 30 hour mark without explicit authorization, then we were “coached.” Made it very tough to get our work done during the holiday season, especially when the night managers pulled us off the unloading docks to do other stuff in the store.