Email from first individual:
Tom I have to profusely apologize for this mess. We were hit a pretty big blow this week when DHL announced they were cutting back on their delivery areas. Their announcement was made on Monday of this week, while your package was in mid-transit. Their change affected thousands of zip codes, and unfortunately your area was one of them. What DHL is doing is passing shipping along to the postal service, which your package was on 7/2. Many shippers are running into this and finding problems as they happen. We had no way of knowing that this announcement would have been made.
Isn’t DHL owned by the German Post Office?
They’ve done this for a while with PO boxes, where DHL flies it overnight and then hands it to the local Post Office.
Now they look like they are using that method to offload some of the last mile in less popular areas....why keep a driver to replicate a route that the USPS already pays for in areas where DHL may only have a few packages a day?
DHL we hardly knew yee.
I had my first experience with them about two years ago. I had never heard of them until they came to pick up a damaged ipod. They arrived within an hour of reporting the problem to Apple. I thought they would be giving UPS and Fed Ex a run for their money. I say this is probably more fuel price woes.
ABX and it’s parent company ATSG are going to take a beating if this is true.
I received a book order from Amazon Tuesday via DHL with USPS as the final carrier. Now I see why.
“What DHL is doing is passing shipping along to the postal service”
By the way, DHL isn’t the only company doing this. UPS has a program with the USPS to be the end deliverer of some packages.
And it pissed me off because I had ordered something from LL Bean for Christmas and they sent it to me UPS. When I looked at the tracking number, it said it was delivered to my local Post Office for final delivery...but I never got it. And of course when I contacted my local post office, they had no clue where it was and suggested I talk to my mail carrier....WHAT?!!?
So anyway, luckily LL Bean sent me another at no charge but this time sent it Fedex direct...got it in 2 days.
A few things I have ordered online have been shipped by DHL’s economy method, in which they handed off the parcel to the USPS at my city. It didn’t get here any faster or cheaper than if USPS had done the whole thing, so I wondered what the point was.
They were surprised that I stopped my overnight shipping of time-sensitive documents with them. Go figure...
Good riddance to DHL! Locally they’ve been nothing but a pain in the backside. Two packages I was supposed to receive were delivered to the wrong address. According to their employees, my house moved *rolls eyes* Eventually they were delivered by USPS.
They shouldn’t be in operation if they can’t handle the volume, nor if they hire idiots.
Guess that answers the question if the nation could handle a third carrier on top of USPS...
As a firmer DHL driver, it sounds like they are just expanding the DHL@home service started by Airborne Express and the USPS about 8 years ago. DHL handles the pickup, transit, sorting and then delivers the package to the addressee’s post office for postal delivery. If that is 10 packages a day to the post office, that is 10 less deliveries the driver has to make which equals savings for DHL and the shipper. In some rural areas it may be 30 mins between deliveries because of milage and that causes problems with time and wastes gas when the postal service is going there anyway. Sounds like someone just went into panic over this.
Now starting late this year or next year I believe, all DHL shipments will actually be sorted and shipped via UPS, DHL will only handle the actual pickup and delivery. More money for UPS, savings for DHL customers. Bad news is Astar and ABX, the 2 companies who own the aircraft and fly the freight, plus the Wilmington/Airborne Airpark airport which is owned and operated by ABX are screwed. Since DHL is foreign owned they can’t own or run the aircraft like UPS and FedEx can.
Also,the DHL sponsored Top Fuel driver Scott Kallita
died in a horrible accident last week in Englishtown NJ.
Ah hah! Now it makes sense. We were having a 3rd party ship an item to Honduras and the rate they got from DHL was dirt cheap, specially since DHL doesn’t have a presence in Honduras. Now it makes sense...us postal mail.
One last follow up. The DHL Corp office visited the article page via a link from this thread. Still no contact from them.......So to the DHL corp guys watching this thread and article....please do contact me, I would be happy to put your reaction up. In addition, several posters here have some interesting questions I would like to ask you about.
On another note....the area I am in had...had....a full staff and trucks here. Eureka Ca is a town of about 30,000 and services another 20,000 or so on the outskirts, including a State University. If DSL is not able to deliver anymore to communities of 50,000......there are indeed questions......lots of them.