Hmmm. I wonder at which stage "no" is.
My attempt at cancellation went like this:
Me: I'd like to cancel this account.
Rep: No.
Me: What do you mean, no? I want it cancelled!
Rep: No, I'm not going to cancel it.
I'd think the proper answer to that is, "Fine by me. Keep it open until the end of time . . . but I'm canceling that credit card/closing that bank account, so AOL will get no money for the account you refuse to cancel."
The golden rule of sales is to persist up to seven "no's".
AOL outlived it's usefulness years ago. It was the general store. The internet is the shopping mall. Just because the general store is glued to one of the entrances to the shopping mall, it doesn't mean it is the only way in.
In fact, it's the WORST way in.