I know what you mean. My son told me he was in an electronics store and their register was down. My son handed the clerk a $5.00 bill, paying for an item that cost $1.83. The clerk couldn't figure out his change. My son told him, "are you kidding me?" He wasn't. My son had to tell the clerk what his change should be. And that kid graduated high school. Amazing.
I have taught many clerks in stores how to count change. Some have been amazed that it is even possible. My friends' kids have all learned how to count change. I instructed them, and my nieces and nephews, too.
I am awful at doing stuff in my head and couldn't figure that one out unless I thought about it for 15-30 seconds.
But, I could grab a piece of paper and figure it out quickly...and that guy couldn't even do that?
At least that makes me feel better...