Replies

Absolutely. Dell tech support sucks. I was going to buy another two Dell computer for my small business, but will not-- and principally for this reason.

I have TWO Dells, and for the most part, have been happy with the computer and the service. A virus hit one of my computers and took the hard drive out...Dell had another to me overnight. I had a key come off, and they sent one of their people out to replace the keyboard. THe same computer, after 3 years, lost a motherboard, and then again, they sent someone out to replace it. You MUST have the warrenty, and yes, it is hard to understand some of the Indian (from India) folks language. You just call Dell and request someone else. I am happy with the service Dell gives and love the computer, but also understand that it could all change overnight.