[Cicero]

To be frank, I've never had any luck with ANY technical support for ANY computer I've ever owned. One company is as bad as another. The reasons are obvious. They shave down the price of the computer, but there's no way you can shave down the cost of a real expert's TIME. So either you wait forever to get through to a real expert who has no time when you finally reach him, or you get quickly put through to a moron.

So, what I quickly discovered is that you have to learn how to fix problems yourself. Educate yourself on the hardware and software, and visit with knowledgeable people on-line. I found have found the CompuServe forums invaluable, although they are not what the were before AOL took over.

[lelio]

To be frank, I've never had any luck with ANY technical support for ANY computer I've ever owned.

Same here. Well not in the case of a business owned Sun 65000, got transferred to a kernel developer on my first phone call. But then again they cost around $750k, which is a little outside of my home price range.