[Starwind]

Here's another possiblity for ya...[my post #11]

Dell is creating a huge market of un-served upset customers, which creates a business opportunity for someone organized enough to build an independent support organization.

[lelio]

Dell is creating a huge market of un-served upset customers, which creates a business opportunity for someone organized enough to build an independent support organization.

Depends on what Dell they're buying. If they're the sort that goes for a $700 PC they're not going to pay $50/hr for a call, which is what you would have to charge to be anywhere near profitable.

Dell should try and sell "Extra Special Service" for their small business / professional home users that guarantees them an English speaking tech worker that knows a little more than to read from a scripted chart. Perhaps if you charge a $50/month retainer and a $50/call you could make money on it.