Replies

AOL is really a trip. They've started another disk push, local grocery store is putting them in every bag lol Try and quit, they give you free month(s). I told them my modem got fried by lightening and I wasn't buying a new one (true), so they sent me a free one (yes, true!).

I pay $5 a month and have it as a back-up to my cable. The other day I called to cancel, and the rep told me how to get free access my filling out surveys and junk lol (the AOL email acct can get spammed I don't use it lol). You can 'earn' up to about $10 in free time.

You can't quit!! AOL is like herpes: it never goes away. I tried to cancel in September, and got the spiel about a free month, then another month after that, all the while being charged for the "service." When I called the so called customer service, they have "no record of the calls I made where I was offered complimentary (that means free in my dictionary) service for the months of October and November, and that the charges would apply.

I have since removed every vestige of AOL from my computer, laptop, and work computers, and am considering expuging Netscape because they own it.

If you are an AOL customer and you wish to cancel, do not accept any offers of "free" months, and inform that (for training purposes LOL), you are recording the phone transaction. I suggest you really do it if able, because you might as well be speaking to a wall if you don't. Hundreds of similar complaints at aolsucks.com and aolwatch.com.

Be warned: they lie and then lie about the lying. NEVER allow automatic credit card debiting. No wonder they are going down the toilet.

Good Advice....

I did once have 2 AOL accounts. 2 1/2 years ago I cancelled one of them (the computer wasn't even working anymore) and then didn't pay attention right away to whether they had stopped auto billing my credit card.

Needless to say they hadn't...and when I caught it they had billed me 3 months more for complete NON USE!

I called their customer service and complained and they did admit I had cancelled etc, then they credited my account for 6 months service total (because the rep could see we really hadn't used the acct for awhile before that due to computer problems etc)

I did get the credit the next billing....but they may have been "nice" to me since I still had another current account.

When I want to QUIT them 'cold turkey' I will remember NOT to accept any "FREE" months etc...

I'd have to say then that you needed some direction on how to deal with any company/service.
Everything they do regarding billing, charges, free months etc is documented and posted to your billing page and you are notified via email of support conversations and the results of them.
You can also choose to chat online instead of by phone, and you'll then have a log of the entire conversation.
You can also take names, and ask to speak to supervisors.
I have quit AOL many times, and gone back with free hours, etc. I have never paid for any hour I didn't use.
As for credit card deductions, one call to the credit card company ends that.
Now, I am certainly not saying that AOL is a good company, just that being an informed consumer of any service should be the norm.