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How Unions Are Pushing Back Against the Rise of Workplace Technology
Fortune.com ^

Posted on 05/01/2019 11:30:15 AM PDT by matt04

A few years ago, Marriott debuted a new app at hotels in five cities that was supposed to save housekeepers time by telling them which rooms to clean. It was a disaster.

Housekeepers ended up yo-yoing between rooms on different floors, ignoring messy rooms just down the hall. If anything, the cleaners felt that the app made them less efficient, and they worried about being disciplined by their bosses for failing to finish their work on time. “A wild-goose chase” is how Rachel Gumpert, a spokeswoman for Unite Here, the labor union that represents Marriott’s housekeepers, describes the episode.

Several months after the union became aware of the problems the app was causing, Marriott’s hotel workers went on strike, partly because of new technologies like the housekeeping app. In December, after intense negotiations, the hotel workers won a remarkable concession—a new contract that requires management to tell them 150 days in advance about new technology so they can raise any concerns.

...

In the retail industry, software for scheduling employee hours is a big sticking point, says Carrie Gleason, who directs the Fair Workweek Initiative at the advocacy group The Center for Popular Democracy. The technology weighs the hours when stores are expected to be busy or empty to schedule workers, creating a so-called just-in-time workforce.

...

In reaction, some unions representing retail workers have recently negotiated contracts that spell out how management can use scheduling software, to avoid disrupting the lives of employees. One example is a 2014 contract between the United Food and Commercial Workers Local 5 and retail firm Macy’s that requires advance notice to workers about their schedules and any changes to them.

(Excerpt) Read more at fortune.com ...


TOPICS: Business/Economy; Culture/Society; News/Current Events
KEYWORDS: biglabor; technology; unions; workforce; workplace
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Hahaha...Macy's. How many stores have they closed in the last few years? The few remaining Macy's stores I've visited have all been ghost towns.

Let the Unions try to stop technology, they, i mean, their "brothers and sisters" will strike themselves out of jobs while the Union bosses keep their 6 figure salaries.

1 posted on 05/01/2019 11:30:15 AM PDT by matt04
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To: matt04
I only scanned the article, however unions shouldn't whine about automation and wkplace tech.

Unions, with their often outrageous demands to extort luxurious bennies or risk a costly strike and the bad PR that goes with it, are the CAUSE of automation and tech takeover. (And movement offshore.)

2 posted on 05/01/2019 11:41:41 AM PDT by Seaplaner (Never give in-never, never,never...except to convictions of honour and good sense. Winston Churchill)
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To: matt04

Unions are insignificant and only 7% of the private sector is even in a union. They have little power to affect anything.


3 posted on 05/01/2019 11:44:46 AM PDT by central_va (I won't be reconstructed and I do not give a damn.)
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To: central_va

I wonder how much of that 7% are in non-RTW states? If National RTW were a thing, I’m willing to bet that 7% would be reduced to the low single digits.


4 posted on 05/01/2019 11:52:21 AM PDT by matt04
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To: matt04

The more you they do this kind of stuff the more incentive employers have to rid themselves of unionized workers. A downward spiral the Unions are incapable of seeing.


5 posted on 05/01/2019 12:00:24 PM PDT by gibsonguy
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To: matt04

Was the Jetsons' maid Rosie a member of a union?

Did she have the right to vote?

I'm sure the democrats will be wanting to sign up all robots as socialist democrats.

6 posted on 05/01/2019 12:00:35 PM PDT by seawolf101 (Member LES DEPLORABLES)
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To: matt04

Years ago I worked a part-time job where the schedule changed every week. I asked why we couldn’t be scheduled the same hours every week and was told that the scheduling software didn’t allow for that. The place was only open from 6 am to 6 pm. Weird...


7 posted on 05/01/2019 12:03:43 PM PDT by jeffc (The U.S. media are our enemy)
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To: matt04

Bring back treadmill power.


8 posted on 05/01/2019 12:06:53 PM PDT by rhombus10
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To: matt04

The marriot app sounds like a fine idea but poorly designed. Proper algorithm design could minimize yoyoing.


9 posted on 05/01/2019 12:09:30 PM PDT by posterchild
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To: matt04

Unions trying to keep the extortion and vote power going....


10 posted on 05/01/2019 12:12:54 PM PDT by EagleUSA
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To: matt04

It’s not going to be unions stopping technology, it’s going to be our ruling class. The need for massive and unending immigration from the third world is their goal. Needing the workers is just an excuse. They want to replace the population. Muh free market for labor is just a way to get the right side of the equation to go along with it. How far are we from robots picking lettuce? Probably not far. At least they won’t poop on it.


11 posted on 05/01/2019 12:17:25 PM PDT by cdcdawg (If white, western culture makes you feel out of place, THAT IS BECAUSE IT IS NOT YOUR PLACE!)
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To: matt04
In the retail industry, software for scheduling employee hours is a big sticking point

I worked in that industry and they actually have a point. The silly computer would see that your store got busy for an hour on Monday afternoon, 90 minutes on Thursday afternoon and two hours on Friday evening. It would try to schedule cashiers for those tiny shifts, which did not even really pay them for making the trip in.

Management actually ended up burning more time manually fixing all the fubars in the schedule than the automation saved them.

Another program would take sales after the first 3 days of the week, recalculate the schedule and cut or add shifts in mid-week. People would quit because it became impossible to plan around their part-time job.


12 posted on 05/01/2019 12:32:08 PM PDT by Buckeye McFrog
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To: posterchild
The marriot app sounds like a fine idea but poorly designed. Proper algorithm design could minimize yoyoing.

I don't mean to sound like an old codger, but programming ain't what it used to be.

Many of the latest generation of programmers seem to have no concept of the underlying processes that their software is supposed to automate or support. It seems lately that software is becoming more and more prettied up and graphic intense and less and less useful.

A what-should-be-frightening trend I've seen is that, as the software becomes an obstacle to accomplishment, people are starting to switch back to paper because they need to get their work done and the software isn't helping.

It's possible it's not the programmers at fault and they're just doing what they're told or not being given adequate specifications, but it seems so prevalent that I'm beginning to think developers have lost sight of why their software is supposed to exist.
13 posted on 05/01/2019 12:32:36 PM PDT by chrisser
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To: posterchild
The marriot app sounds like a fine idea but poorly designed. Proper algorithm design could minimize yoyoing.

Development was farmed out to the cheapest offshore shop in Hyderabad, I'm sure.


14 posted on 05/01/2019 12:33:59 PM PDT by Buckeye McFrog
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To: matt04

Surely you can get wooden shoes in bulk on Amazon. Maybe they could use them. ;)

For those in Rio Linda, it’s about Luddites. :)


15 posted on 05/01/2019 12:41:03 PM PDT by cuban leaf
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To: matt04

When I was in a union I kept reminding the leadership that the members needed jobs to actually have a union.

No jobs, no reason to have a union.


16 posted on 05/01/2019 12:44:07 PM PDT by Ouderkirk (Life is about ass, you're either covering, hauling, laughing, kicking, kissing, or behaving like one)
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To: Buckeye McFrog

Absolutely. And the programmers probably did the most half-assed job possible, despite the requirements they received and simply wrote an app they took each “this room needs to be cleaned” in the order received and once one was cleaned assigned the next one in the list to that crew even if it was on the 12th floor and they were on 3.

Should have grouped it by floors, ad if no more work was available on the 3rd floor then you change floors, etc.


17 posted on 05/01/2019 12:50:42 PM PDT by matt04
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To: chrisser

That’s why electronic medical records haven’t turned out to be the panacea they were touted to be.

Doctors and nurses in hospitals hate them. They take up incredible amounts of time that could be devoted to patient care. Instead, everyone feels the pressure to “tend” to the computers first.

Don’t think patients don’t notice.


18 posted on 05/01/2019 12:54:58 PM PDT by Catmom (We're all gonna get the punishment only some of us deserve.r)
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To: chrisser
Many of the latest generation of programmers seem to have no concept of the underlying processes that their software is supposed to automate or support. It seems lately that software is becoming more and more prettied up and graphic intense and less and less useful.

I've been saying this for a while now. Many developers of software that is targeted to end users requires very little programming. They now configure "black boxes" to interface together. Their logic is lost and undeveloped.

19 posted on 05/01/2019 1:05:26 PM PDT by bankwalker (Immigration without assimilation is an invasion.)
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To: Catmom

Yes. EMR vendors have their own special circle in hell.

Part of it is the result of government meddling and part of it is just sheer incompetence, but, as far as I can tell, all the EMR systems are just different flavors of craptastic. I feel sometimes like I’m living through the mid 90s again when it comes to medical software, and the good old days weren’t all that good in that respect.

I happen to manage technology for a rural health system so I have to live this stuff every day.


20 posted on 05/01/2019 1:12:06 PM PDT by chrisser
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