I know. I am a heavy prime user but there has never been a human on the other end of any communication about an problem I’ve had. That isn’t to say their service isn’t bad but they go out of their wait to not acquaint you with a human. Just my opinion. Not worth squat really.
Keep an eye out on Prime Day, if there’s a cheap Amazon tablet with the Mayday button, get one. Good for reading books on, plus you push the button and you’re in voice/video chat with an Amazon customer support person within a minute.