This has got to be the biggest joke of the year. The last time I was in Best Buy it looked like NOBODY worked there. Customers were standing around looking for someone to assist them and employees would just walk by doing nothing.
Their service is about a bad as it gets. It’s hard to get timely service when there is a store fully of customer and a very limited staff to service them.
What does Best Buy management do, cut the staff. Brilliant move, less staff less service to a business that has really, really poor service now, brilliant just brilliant.
I have probably only been in a Best Buy once over the last 3 years. To be honest, my experience was top notch. The salesman was helpful, even getting a ladder to get the microwave I wanted off the top shelf. A good kid. A real hustler. Although I’m a committed online shopper, I’m sorry to see this story as I know some good people will surely be losing jobs.
Our local Best Buy has pretty good customer service. If they see you lingering for a minute or so, someone comes and asks if you need help.
I got some good information from a young lady who works there.
Maybe it was the particular department in the store, or perhaps the “your mileage may vary” adage applies.